FAQs & Forms

General FAQs

How can I contact Hiawathaland Transit?

Call us toll-free at 1-866-623-7505 option 1, or email us at TDispatchers@threeriverscap.org

How much will it cost? 

Each one way trip costs $1.25 on route (where applicable) and $1.75 on Dial-a-Ride. Payment is required at the beginning of each trip. Failure to cancel a ride is considered a “no-show” and payment will be due on your next ride.

How do I pay for the bus?

You may pay with cash, tokens or passes. If you choose to use cash, exact change is needed – our drivers cannot make change and we do not allow pre-payment. 

Who can ride the bus? 

Anyone! Hiawathaland Transit is operated by Three Rivers, and is available to everyone for any reason. People of all ages and abilities ride our buses to go places like school, work, the grocery store, doctor's office, pharmacy, or library. Contact Hiawathaland Transit for more information about specific services. 

Are the buses accessible?  

Yes, our buses are accessible to riders who utilize wheelchairs, walkers, etc. We encourage 24-hour advance notice for any ride needing the use of the lift (as space is limited). Assistants accompanying a person with disabilities ride FREE. 

Can I eat or drink anything on the bus?

No food or beverages are allowed on the bus.

Parent FAQs

How do I sign my child up to ride the bus?

Please fill out the Student Information Form (below) or contact Hiawathaland Transit to have one mailed, faxed or emailed to you. Fill out the forms as completely and accurately as possible, and return to our office as soon as possible. Hiawathaland Transit operates on a first come first served basis and space is limited. Approximately two weeks before school begins, we will begin placing the children on routes and contacting the parents with the estimated pick up and return time(s).

What do I do if my child is not riding?

If, for any reason, your child will not be riding the bus when they are scheduled, it is your responsibility to contact Hiawathaland Transit of the change. We request all passengers who need to cancel a scheduled trip(s) provide a minimum 2-hour cancellation notice of the pick-up time. A “no show” occurs when an individual misses the scheduled pick-up time or does not give at least the 2-hour cancellation notice. Individuals who no show the bus will be charged for their missed trip(s). In the event a passenger no shows a scheduled pick-up and has a return trip scheduled for later in the day, their return trip will automatically be cancelled, and the passenger will need to contact dispatch to reschedule.

How do I know my child will be safe?

All drivers have undergone thorough criminal and driving background checks, have a Commercial Driver's License, First Aid/CPR certification, and defensive driving and passenger assistance training. Although we are not able to take children directly to the door, our drivers will wait to make sure that your child is safely inside or in the care of an adult before leaving whenever possible. Our buses cannot travel down dead-end roads, enter mobile home parks, apartment complexes, or other multi-family dwellings. It is a parent/guardians responsibility to be present to get their child(ren) on and off the bus if they so choose, otherwise the student will be dropped at a pre-determined location.

Request a ride for your child on Hiawathaland Transit!

Title VI Notification and Language Assistance Plan

Please see our Title VI Notification and our Language Assistance Plan.

Customer Service Policy

Customer Service Policy

Complaint Procedure

Complaint Procedure (Español) (Somali)