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FAQs & Forms

General FAQs

How can I contact Hiawathaland Transit?

Call us toll-free at 1-866-623-7505 option 1, or email us at TDispatchers@threeriverscap.org. 

How much will it cost? 

Each one way trip costs $1.25 on route (where applicable) and $1.75 on Dial-a-Ride. Payment is required at the beginning of each trip. Failure to cancel a ride is considered a “no-show” and payment will be due on your next ride.

How do I pay for the bus?

You may pay with cash, tokens or passes. If you choose to use cash, exact change is needed – our drivers cannot make change and we do not allow pre-payment. 

Who can ride the bus? 

Anyone! Hiawathaland Transit is operated by Three Rivers, and is available to everyone for any reason. People of all ages and abilities ride our buses to go places like school, work, the grocery store, doctor's office, pharmacy, or library. Contact Hiawathaland Transit for more information about specific services. 

Are the buses accessible?  

Yes, our buses are accessible to riders who utilize wheelchairs, walkers, etc. We encourage 24-hour advance notice for any ride needing the use of the lift (as space is limited). Assistants accompanying a person with disabilities ride FREE. 

Can I eat or drink anything on the bus?

No food or beverages are allowed on the bus.

Parent FAQs

How do I sign my child up to ride the bus?

Please fill out the Student Information Form (below) or contact Hiawathaland Transit to have one mailed, faxed or emailed to you. Fill out the forms as completely and accurately as possible, and return to our office as soon as possible. Hiawathaland Transit operates on a first come first served basis and space is limited. Approximately two weeks before school begins, we will begin placing the children on routes and contacting the parents with the estimated pick up and return time(s).

What do I do if my child is not riding?

Our office receives copies of each school year calendar and is aware of the regularly scheduled days off for each school district. We also are notified of any school closings, early dismissals, or late starts. If your child will not be riding our bus because of personal reasons, you will need to contact Hiawathaland Transit to inform the dispatchers. We ask for a 24-hour notice when possible for any/all changes and/or cancellations.

How do I know my child will be safe?

All drivers have undergone thorough criminal and driving background checks, have a Commercial Driver's License, First Aid/CPR certification, and defensive driving and passenger assistance training. Although we are not able to take children directly to the door, our drivers will wait to make sure that your child is safely inside or in the care of an adult before leaving whenever possible. Our buses cannot travel down dead-end roads, enter mobile home parks, apartment complexes, or other multi-family dwellings. It is a parent/guardians responsibility to be present to get their child(ren) on and off the bus if they so choose, otherwise the student will be dropped at a pre-determined location.

Request a ride for your child on Hiawathaland Transit!

Title VI Notification and Language Assistance Plan

Please see our Title VI Notification and our Language Assistance Plan.

Customer Service Policy

Customer Service Policy

Complaint Procedure

Complaint Procedure (Español) (Somali)

Testimonials

Hiawathaland-

Thank you so much for all of your help and patience this summer. We very much appreciate you! The transportation you provide is so vital to our program. I look forward to working together in the future.

Thank you!

Northfield Area Family YMCA