FAQ's & Forms

General FAQ's

How much will it cost? 

Each one way trip costs $1.25 on route (where applicable) and $1.75 on Dial-a-Ride. A child that rides with us both ways will pay between $2.50 and $3.50. We do require payment before a ride and do charge for “no-shows”.

How do I pay for the bus?

You may pay for the bus with cash, tokens or punch passes. If you choose to use cash, exact change is needed – our drivers cannot make change and we do not allow pre-payment. Tokens and punch passes can be purchased at City Hall for $17.50 (buy 10 rides get 1 free).

Who can ride the bus?

Anyone! Hiawathaland Transit is a public transportation system open to anyone of any age. In addition to providing transportation for children – working toward school readiness for children and families - we provide transportation to doctor’s appointments, grocery stores, friendly visits, summer recreation events, etc. Please feel free to contact us for more information.

How can I contact Hiawathaland Transit?

Call us toll-free at 1-866-623-7505, or email us at TDispatchers@threeriverscap.org

Parent FAQ's

How do I sign my child up to ride the bus?

Please fill out the attached Student Information Form or contact Hiawathaland Transit to have one mailed, faxed or emailed to you. Fill out the forms as completely and accurately as possible and return to our office as soon as possible. Hiawathaland Transit operates on a first come first served basis and space is limited. Approximately two weeks before school begins we will begin placing the children in routes and contacting the parents with the estimated pick up and return time(s).

What do I do if my child is not riding?

Our office receives copies of each school year calendar and is aware of the regularly scheduled days off for each school district. We also are notified of any school closings, early dismissals or late starts. If your child will not be riding our bus because of personal reasons you will need to contact Hiawathaland Transit to inform the dispatchers. We ask for a 24-hour notice when possible for any/all changes and/or cancellations.

How do I know my child will be safe?

All drivers have undergone thorough criminal and driving background checks, have a Commercial Driver's License, First Aid/CPR certification, and defensive driving and passenger assistance training. Although we are not able to take children directly to the door, our drivers will wait to make sure that your child is safely inside or in the care of an adult before leaving whenever possible. Our buses cannot travel down dead-end roads, enter mobile home parks, apartment complexes, or other multi-family dwellings. It is a parent/guardians responsibility to be present to get their child(ren) on and off the bus if they so choose otherwise the student will be dropped at a pre-determined location.

Request a ride for your child on Hiawathaland Transit!

Title VI Notification and Language Assistance Plan

Please see our Title VI Notification in English and Spanish and our Language Assistance Plan.

Customer Service Policy

Complaint Procedure